This page goes into greater detail of our practical 100 criteria Operational Excellence model, on the Improvement Excellence pillar, with 17 criteria numbered from 55 to 71. This page is not designed to explain at great length all the criteria described here. Instead, we simply want to give you enough details to understand them, allowing you to use them to evaluate your own organisation's Operational Excellence level moving forward.
The Ishikawa diagram, also known as the fishbone diagram or cause and effect diagram, is a problem-solving method centered on cause analysis to identify root causes. This technique was developed by Dr. Kaoru Ishikawa, a Japanese quality management expert.
The 8D (8 Disciplines) method is a structured approach to problem solving. It is often used to address quality issues in manufacturing, but it is applicable to a variety of sectors and situations.
The "5 Whys" method is a technique used to understand the root causes of a problem. It was originally developed by Taiichi Ohno, the chief engineer of the Toyota production system.
Problem-solving is an essential skill in everyday life, in the professional world, and even in scientific research. However, with the multitude of approaches, methods, and techniques available, it can be challenging to navigate. Each problem is unique and may require a different approach. We will attempt to clarify the landscape of these approaches and methods by explaining their primary differences and when to use them, all summarized in the image above.
The 5W2H method is a tool used to facilitate the analysis, understanding, or description of a situation or a problem. It helps to gather all essential information in a structured manner. The definition of 5W2H is: What, Who, Where, When, How, How many, Why.